UNITED ANNOUNCES FURTHER DETAILS TO REVISED TRAVEL POLICIES
PEORIA, ILLINOIS - The Airport Authority announces that United has revised its travel policy due to military action.
According to Solomon Balraj, Director of Airports, "UAL is making a difference in this time of miliary action by changing its travel policies to help relieve anxiety over air travel. UAL's policies are flexible and provide the customer with a number of options.
See attached press release from Untied Airlines.
UNITED ANOUNCES FURTHER DETAILS TO REVISED TRAVEL POLICIES
CHICAGO, March 18, 2003 - in an effort to best meet our customer needs, United Airlines (NYSE-UAL) today announced further details to its policies for cutomers who wish to change their travel plans due to the potential start of military conflict with Iraq. Effective immediately, these policies provide United customers with greater flexibility to modify their travel plans without customary change fees.
Revised travel policies and qualifying dates:
*Customers with tickets issued on or before March 31, with travel dates on or before May 18, 2003, may postpone their travel to be completed by December 31, 2003 without penalty.
*For customers who choose to postpone travel and reschedule for a future flight, the full value of the unused ticket will be applied toward the purchase of the new ticket with no re-ticketing fee. If the new fare is lower than the original fare and the original ticket was non-refundable, United will issue the customer a travel voucher for the difference. If the fare is higher, the customer will be required to pay the difference in fares.
*To be eligible for this offer, originating travel must fall within the qualifying travel dates and to postpone travel, customers will need to contact United or their travel professioanl piror to their originally scheduled departure or April 19, 2003, whichever comes first. One change per ticket will be allowed under this waiver.
*Conditions for the postponed/re-booked itinerary are mandated by the rules of the new fare.
*For customers enroute, United will waive the change/cancellation fee one-time to allow flexiblity for customers who want to change their travel plans. The rebooked travel must occur by May 18, 2003.
For more information on United's change policy, customers are invited to visit the carrier's website, www.united.com or to call United Reservations at 1-800-UNITED-1. To rebook travel, customers should contact United Reservations or their travel professional.
United will continue to monitor the situation and make appropriate changes to its policies as necessary. Should military conflict not occur these policies are subject to immediate change.
United operates nearly 1,700 flights a day on a route network that spans the globe. News releases and other information about United may be found at the company's website at www.united.com.