More Options at American Airlines Self-Service
American Adds More Functionality, Locations For Its Automated Check-In Kiosks
(FORT WORTH, TX) Now, even if you are taking more baggage than usual, checking in for your flight will be even easier.
Passengers who want to check more than two bags can now do so at American's Self-Service machines and put the baggage charge on their credit card. After the first two bags checked for free, a passenger travelling domestically can now check up to three additional bags, under 50 pounds each, through this automated check-in process for the standard baggage surcharge. In the past, a customer wanting to check more than two bags would have needed to check in at the ticket counter.
According to a survey of American Airlines passengers, the ability to check baggage at Self-Service machines is the third most popular functionality following check-in and the ability to change a seat assignment.
American has also added Self-Service machines in six additional airports—Champagne, IL, Evansville, IL, Greenville-Spartanburg, SC, Shreveport, LA, Fort Wayne, IN, and Peoria, IL—continuing its expansion of Self-Service convenience. These airports are served by American Eagle, American's regional airline.
"Our goal is to make the check-in process as smooth as possible for our passengers," said Maya Leibman, American's Managing Director–Airport Automation. "We know that many of our passengers travel with more than two bags, so the next logical step to enhance Self-Service Check-In was to add an additional baggage feature and add locations so Self-Service convenience is available for more passengers."
American Airlines has deployed its Self-Service Check-In at more than 94 airports across the United States and Canada, Charles De Gaulle International Airport in Paris, and Heathrow Airport in London.
Passengers using a Self-Service machine can check-in, print and reprint boarding passes and check luggage in as little as 30 seconds. Currently, more than 65 percent of American passengers use an automated check-in option. For more information on American's baggage policy, log on to www.aa.com/travelinformation.
ABOUT AMERICAN AIRLINES
American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection® regional airlines serve 250 cities in over 40 countries with more than 3,800 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworldSM Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve more than 600 destinations in over 135 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com and AAdvantage are registered trademarks of American Airlines, Inc. (NYSE: AMR)