In the unfortunate event of lost or delayed baggage, the airline on which you flew is your first point of contact. If you notice your luggage is not on the carousel, immediately make a claim with an airline representative at the appropriate counter. They will make arrangements with you so that you are kept appraised of the status of your bag or arrange delivery.
After Ticket Counter Closes…
If your flight arrives after the ticket counter has closed, please contact the airline directly:
If you’ve misplaced an umbrella, briefcase, or other personal item (outside of checked baggage) somewhere in the terminal, call 309-697-8272 extension 110 or Send An Email to Our Operations Department.
Leave a detailed message, including:
Contact information
Item description
Date and approximate time items were lost
Airport staff do listen for these messages and will contact you
